Delivery and Returns

Free delivery is included on all purchases but we currently do not currently operate a free returns policy.

If, for any reason, you are not completely satisfied with your order, you have 14 days to return your unwanted order.

There is no return or exchange on custom orders that are undamaged.

If an item should be found to be defective on delivery, please advise us immediately and return the item within 14 days where you will be offered a replacement or a full refund including return shipping costs.

 

HOW TO RETURN AN ITEM

  • Please contact us immediately should you wise to return your order.
  • Please note: all returned items must be in new, unused and saleable condition complete with all tags still attached, original packaging and boxes in perfect condition.
  • If you wish to exchange an item for a different size, please contact us and we will hold the alternative size for you (subject to availability).

Unfortunately, we cannot accept returned goods:-

  • Outside of the time frame described
  • If the item has been worn or where the tag has been removed
  • If the item isn't in the exact condition as when sent
  • Refunds will be issued to the original card that was used for the purchase within 24hrs of receipt of the return. This refund will include the full value of the items returned.

 

Please note that we do not accept liability for shipping loss or damage of returned goods. AMARTÉI  will not refund international duties and taxes. For more information on reclaiming international duties and taxes, please contact your local customs office.

We recommend you use a reliable postal service or courier that will provide you with a tracking number and insure you for the value of the goods whilst in transit, as the parcel will remain your own responsibility until it reaches us.

We reserve the right to refuse a refund in the event of a customer not making all reasonable efforts to allow our postal service or courier service to deliver in accordance with the terms and conditions. This also applies in the case of items which are returned to AMARTÉI  by the postal or courier service ('returned to sender') outside our specified returns time limit.

Please note that the customer is responsible for any costs relating to packages returned by our carriers as 'non-deliverable'. These items may also be subject to a handling charge.